Dial-a-Ride Service

Our Dial-a-Ride service is a vital, popular and accessible transport option for residents who find it difficult or are unable to use public transport. Whether you need to get to a hospital appointment, visit the doctor, see the dentist, do your weekly shop, or simply stay connected with friends and family, the Dial-a-Ride is here to help.

This door-to-door transport service operates throughout Hull and surrounding areas, providing reliable, affordable travel for elderly passengers, those with limited mobility, and individuals with disabilities. All vehicles in our Dial-a-Ride fleet are wheelchair accessible.

How to Use Dial-a-Ride:

  • Register

    • Call our office on 01482 719600 to register.
    • Complete our registration form to become a member.

  • Book a Journey

    • Call our booking office on 01482 719600, open from 09:00 to 13:00, Monday to Friday.
    • Let us know your travel details, including any critical appointment times or special assistance needs.
    • You can book for the next day or up to a month in advance. Early booking is strongly advised due to high demand.

Key Features of the Service:

  • Door-to-door transport for people who have difficulty accessing public transport.

  • Operates Monday to Friday, from 08:00 to 17:00.

  • All vehicles are wheelchair accessible although other vehicle are available

  • Journeys may be shared with others travelling in the same direction.

  • Designed to support travel to:

    • Medical appointments (GP, hospital, dentist)
    • Local shopping trips
    • Social visits or personal errands

Q&A

The Dial a Ride service is door-to-door transport for individuals who find it difficult to access public transport.

The Dial a Ride service operates between 08.00hrs and 17.00hrs Monday to Friday. (Please note you are booking a ride and not a vehicle therefore your journey may not always be by the most direct route and you may be expected to share the vehicle with other users going in your direction.)

You can use the Dial a Ride service to travel to the doctors, hospitals, dentist, and the shops or for just visiting friends.

In the first instance please call (01482) 719600 to register, as the scheme is only open to registered members.

Please call the booking office on (01482) 719600 with the details of your journey. Inform the booking staff of any critical time, special travel requirement or special consideration that you may require.

The booking office is open between 09:00hrs to 13:00hrs Monday to Friday.

The Dial a Ride scheme is a pre booked service that can be booked for the next day or up to a calendar month in advance. Due to the popular nature of the service we would advise that you that you book as early as possible to avoid disappointment.

£3.50 per journey (£7.00 return trip).

Journeys outside of Hull can be arranged and will be individually priced based on availability and mileage basis.

If you require a family member or friend to help you to travel this can be arranged. Please inform the booking team when you request the booking.

Accessible, friendly, and community-focused – Dial-a-Ride is your link to independence and connection.

A Partnership for Community Access

CALL US ON 01482 719600 FOR AN APPLICATION FORM OR DOWNLOAD A FORM HERE

Dial-a-Ride is a working partnership between East Hull Community Transport and Hull City Council to improve transport provision for Hull residents.

Accessible, friendly, and community-focused – Dial-a-Ride is your link to independence and connection.